Polityka zwrotu kosztów

At LumaAura, your happiness means the world to us.
If something you ordered didn’t work out, don’t worry — we’re here to make things easy, comfortable, and stress-free. You’re always welcome to return your order for a refund or place a new order in the size or color that feels just right.

30-Day Peace-of-Mind Guarantee

You have 30 days from the date your order arrives to request a return or exchange.
We want you to have enough time to try things on and make sure you truly love them.

Before Sending Anything Back

To help ensure your return goes smoothly, please send us a quick email at official@lumaaura.com before mailing your parcel.
Just let us know:

your order number
the item(s) you’d like to return
and the reason(s) so we can assist you better

Once we receive your message, our team will guide you step by step.
No need to feel rushed — we’re here to help.

(Because we want to make sure your return gets processed correctly, we’re unable to accept blind/unauthorized returns.)

Return Shipping Fees

We do our best to keep things simple and transparent:

Return shipping fees (domestic & international) are the responsibility of the customer
You may place items from different orders in one return parcel
If we made a mistake with your order, we will happily provide you with a prepaid return label — that’s on us

We want every experience to feel fair and caring.

Refunds

Once your return arrives at our facility:

Our team will carefully inspect the items
We’ll issue your refund back to your original payment method
You’ll receive a warm confirmation email letting you know it’s been completed

Refunds usually appear in your account within 3–5 business days.

A gentle reminder:
To ensure fairness to all customers, we’re unable to accept items that have been washed, worn, or used.

Exchanges for a New Size or Color

We want you to feel perfectly comfortable in what you wear, so if you’d like a different color or size:

Exchanges are processed as a simple return + new purchase
Just send us an email at official@lumaaura.com, and we’ll help you get started smoothly

This method ensures the item you want doesn’t sell out while the exchange is in process.

International Returns

Absolutely — international customers are warmly welcome to return items.
Just email us before mailing your parcel, so we can provide instructions that fit your situation.

(As always, items must be unworn and unwashed.)

Order Changes

We totally understand that mistakes happen.
If you need to adjust something about your order, please reach out to us as soon as possible.
Once the order enters processing, we’re no longer able to make changes — but we’ll always do our best to help however we can.