Orders & Shipping
Include your order number and the email address used at checkout for order updates, tracking, or delivery questions.
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Contact LumaAura
How can we help?
Questions about an order, fit, shipping, or returns? Our support team is here to make the next step simple.
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Tell us what you need
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Fit & Sizing
Tell us which product and size you are considering. Measurements or fit preferences can help us give more useful guidance.
Returns & Product Support
Include your order number, the item name, and clear photos when relevant so we can resolve your request faster.
Response time
Within 24 hours
During business days
Support hours
Monday - Friday
Messages are answered in the order received
Helpful information
Quick answers before you write
Customer care
Send us a message
Complete the form below and include your order number when your question is about an existing purchase.